Singapore
- Fonder Overview
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1. What is Fonder Doing? -
2. Wholesale Purchase on Fonder -
3. Retailing Purchase on Fonder -
4. Door-To-Door international logistics -
5. What is payment protection and FonderPay? -
6. What should i do if i cannot find my item on Fonder? -
7. Place an order workflow
- Satisfaction Guarantee
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1. What is Fonder's Satisfaction Guarantee? -
2. Under what condition should I file a dispute? -
3. How does our Satisfaction Guarantee work for you?
- Payment
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1. Payment Protection: FonderPay -
2. Payment Method -
3. TT Payment -
4. How do I make payment with TT payment(Bank Transfer)?
- Shipping & Delivery
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1. Shipping Countries -
2. Shipping Method -
3. Shipping Cost -
4. Total Shipping Time -
5. Tracking Package -
6. Extending Processing Time -
7. How to confirm delivery?
- Customs and tax
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1. About Customs and tax -
2. Who is responsible for the customs clearance and tax incurred? -
3. Who collect the customs duties,taxes or other customs charges. -
4. Summary of Basic customs rules By country
Cancellation,Complaint and Refund
6. Under what condition should I file a dispute?
You should open a dispute when
- The item that you ordered did not arrive within estimated delivery period
- The item that you received is not as described
If for any reason a buyer is unsatisfied with an order, immediate action can be taken,by following these basic procedures in their respective order.
Diagram : (TODO)
Cancellation,Complaint and Refund
- 1. Cancellation
- 2. Complaint and refund
- 3. Can I cancel my order?
- 4. Why was my order cancelled?
- 5. How long can I get refund after my order was cancelled?
- 6. Under what condition should I file a dispute?
- 7. What is the mechanism for a buyer to resolve a dispute?
- 8. What should I do if I can not get a satisfaction resolution or refund?
- 9. How to escalate my complaint to FonderPay for arbitration?
- 10. How does a claim ( an escalated dispute) being processed?