Cancellation,Complaint and Refund

7. What is the mechanism for a buyer to resolve a dispute?

The mechanism for a buyer to resolve dispute as follows:

1st stage: Open a dispute.

Dispute resolution through amicable consultations and negotiations facilitated by Fonder Customer Service Officer.

2nd stage:

If dispute is unresolved, buyer notify supplier of his intention to file a claim for arbitration.

3rd stage:

Submit claim with supporting document to FonderPay dept.

(FonderPay is an department within Fonder.com in charge of payment as well as final arbitration for dispute. Its mission is to protect buyer as well as seller through a secure,simple and efficient payment service.)

4th stage:

FonderPay issues ruling. and the ruling is final.

Workflow to file a dispute and get resolved and refund.

( A Diagram for question B - dispute resolving mechanism (TODO))

How to File a dispute and request for refund

Diagram:

Screenshot from seller order processing(TODO)