Satisfaction Guarantee

3. How does our Satisfaction Guarantee work for you?

When you are unhappy with your order, you can

• • Open a dispute
  • Open a dispute through a link "Dispute" within your "order details" under your account
  • ( login into your account though url: http://user.fonder.com )
• • Our customer service will contact you within 24 hours
  • liaise between you and your order relevant parties ( 1. fonder procurement unit/partner supplier, 2.shipping agent,3.customs clearance agent ) to proposal an acceptable resolution for both parties.
• • Still no agreement reached? Escate the claim to FonderPay for arbitration.
  • FonderPay is an independant department who is in charge of all payment matters as well as dispute arbitration, with a mission to discipline all involved parties in a transaction at dispute arbitration stage.
  • Submit all relevant document to FonderPay.