Shipping & Delivery

At FONDER, we aim to keep shipping as cheap and fuss-free as possible. And more importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.

How long will it be before I receive my order?

Typically as long as we have the item in our warehouse, you can expect to receive your order within 3-5 business days. Some of our items ship direct from overseas, you can expect to receive your order within 10-20 business days.  

Will I have to sign for my package?

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

What if I am not home when my package arrives?

You will receive either a notice slip indicating that you can collect it at the nearest post office or a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.

What is the delivery time?

We use local couriers to facilitate the delivery of our orders, therefore it would usually take place between 9am-6pm from Mondays to Fridays.

How do I change my address or cancel my order?

The address cannot be changed and the order cannot be cancelled once the order has been placed.

My items have yet to arrive. What should I do?

Normally, you should receive your item within 1 - 3 working days depending if we have the item at our warehouse. In the event like this, send us an email here with the shipping address and Order ID so that we can check your delivery status with our courier.

Do you ship to PO Boxes or Military addresses?

Yes. However, if it is a Military address, we can only deliver to the guard post as our courier would not be able to enter the premises.